Order Processing

Once an order has been accepted and sent for fulfilment, we are unable to make changes or cancellations.

Shipping Rates (USA Free Shipping)

US Domestic Shipping (Free USA shipping)

Weight	Regular (2–4 days)	Express (1–3 days)
Up to 0.5 lbs	$5.29	$9.99
0.51–0.75 lbs	$6.19	$11.99
0.76–1 lb	$7.49	$12.49
1.01–2 lbs	$9.99	$17.99
2.01–3 lbs	$12.49	$21.99
Every additional lb	+$1.99	+$4.49

⚠️ Please note: Shipping to Alaska and Hawaii is currently unavailable.

International Shipping

International orders are delivered via FedEx, typically within 3–5 business days depending on destination. All international shipments are sent under Delivery Duties Unpaid (DDU) terms — customers are responsible for any customs duties or import fees upon delivery. Please be aware that customs-clearing processes may cause additional delays.

Weight	Zone 1 – Canada	Zone 2 – Europe	Zone 3 – Other
Up to 1 lb	$19.00	$20.00	$25.00
1.01–2 lbs	$20.00	$21.00	$27.00
2.01–3 lbs	$22.00	$24.00	$32.00
3.01–4 lbs	$24.00	$27.00	$37.00
Every additional lb	+$5.50	+$6.00	+$8.00

Zone 2 (Europe): Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom

Zone 3 (Other): Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam

Returns, Refunds & Replacements

As our products are health and wellness supplements, we are unable to accept returns for change of mind.

Any claims for damaged, defective, or incorrect items must be submitted within 30 days of delivery. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. If the issue is our error, we will cover the cost and either replace the item or issue a full refund.

If something is wrong with your order, contact us at osiris.businessstore@gmail.com with your order number, a brief description of the issue, and a photo. We will review your claim and let you know if it is approved. Approved replacements ship within 3 business days; approved refunds are credited to your original payment method within a few business days.

Exemptions

We are unable to offer a refund, credit, or replacement in the following cases:

• Incorrect or insufficient address: if the address provided at checkout is deemed insufficient by the courier and the shipment is returned to us, you will be responsible for reshipment costs.
• Unclaimed shipments: packages returned to us as unclaimed will incur a reshipment cost if you would like them resent.
• Buyer's remorse: we do not offer refunds or exchanges for change of mind on health and wellness products.
• Customs rejection: if a package is returned due to customs rejection, we are unable to issue a refund. It is the customer's responsibility to check import regulations and pay any required customs fees for their country.
• Orders already in production: once an order has moved past the "Accepted" stage and preparation has begun, it can no longer be cancelled or refunded.
• Discontinued or long-term out-of-stock products: we do not provide compensation in these cases.
• Uncollected deliveries: if a shipment cannot be delivered because the recipient is unreachable, refuses delivery, or does not pay required import duties or taxes, and the carrier abandons or destroys the package, we are unable to offer a refund, reshipment, or replacement. EU customers: to exercise your 14-day cooling-off cancellation right, you must accept delivery of the goods — refusing delivery does not count as a valid cancellation and may forfeit your right to a refund.

Late or Missing Refunds

If you haven't received your refund yet, first check with your bank or card provider, as processing can take a few business days. If you still don't see it after that, contact us at osiris.businessstore@gmail.com for assistance.